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Aditya Shah · Hosting Support Manager / DevOps Engineer

Technical leadership.
Production depth.

I lead the people and solve the systems behind reliable WordPress hosting.

At WPMU DEV, I manage a distributed support team while staying hands-on as a DevOps engineer and Linux SysAdmin. I work across infrastructure, incidents, security investigations, automation, AI engineering, and the customer experience.

See selected impact Why hire Aditya
ADITYALeadDiagnose · Coordinate · Build
01Customersclarity & ownership
02InfrastructureLinux · Nginx · MySQL
03Operationsincidents · automation
04WordPresssecurity · performance

Based in Bhopal, India · Working with distributed teams

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10+

years in WordPress

Working with WordPress since 2014

8+

years at WPMU DEV

Hosting support & production operations

100+

community events

Meetups, workshops & community gatherings

1,500+

students reached

Through WP Build Tour

Where I operate

Customers. Infrastructure.
Everything between.

My work starts where a customer-visible problem meets a production system—and often continues into the team, process, or tool that prevents it happening again.

01

Lead the team. Own the customer experience.

Manage distributed hosting support engineers, own critical escalations, and keep customers informed. Hire, mentor, review quality, and turn recurring problems into better processes.

  • Distributed teams
  • Technical CX
  • Hiring & mentoring
  • SOPs

02

Find the problem beneath the symptom.

Trace production issues across Linux, Nginx, PHP-FPM, and MySQL/MariaDB. Bring logs, observability, root cause analysis, and cross-team coordination together during incidents.

  • Linux / SysAdmin
  • Incident response
  • Log analysis
  • Escalation ownership

03

Make WordPress more reliable.

Troubleshoot architecture, multisite, WooCommerce, plugin conflicts, and migrations. Tune caching, DNS, CDN, and database behavior around the actual workload.

  • WP-CLI
  • Cloudflare
  • Performance
  • Migrations

04

Investigate. Clean up. Harden.

Investigate compromised WordPress sites, review suspicious files, and support recovery. Address infection vectors, firewall rules, brute-force mitigation, and vulnerability remediation.

  • Malware investigation
  • WAF rules
  • Hardening
  • Security operations

05

Turn repeated work into useful tools.

Build Bash scripts, Ansible workflows, REST API integrations, and internal tools. Use AI-assisted engineering to support investigation, documentation, and operational decisions.

  • Ansible / Bash
  • REST APIs
  • AI-assisted workflows
  • Git / Docker

Selected impact

Work made visible.

Public examples of how I investigate, automate, document, and share operational work. Employer systems and confidential details stay private.

01 / Investigation tooling

Making logs easier to investigate.

A public log analysis tool for exploring access and error logs during hosting investigations. Built around the practical work of diagnosing a problem.

  • Log analysis
  • Production debugging
Explore Log Analyzer

02 / Security workflows

AI-assisted malware triage.

A public AI-assisted tool for classifying suspicious WordPress files and supporting human malware investigation. AI provides another signal in the review process.

  • WordPress security
  • Gemini
Open AI Malware Analyzer

03 / Operational automation

Less repetition. More engineering.

A practical write-up on combining Gemini and Ansible for hosting support operations, turning recurring tasks into repeatable workflows.

  • Ansible
  • AI-assisted operations
Read the automation write-up

Experience

Leadership without
leaving the terminal.

My current scope joins team leadership, technical customer experience, and production operations. Earlier roles built the WordPress and WooCommerce foundation underneath it.

01

2018 – Present

Hosting Support Manager & DevOps Engineer

WPMU DEV (Incsub LLC) · Remote

  • Lead a distributed hosting support team, with responsibility for hiring, mentoring, quality, SOPs, and knowledge systems.
  • Own critical customer escalations and coordinate production incident response across teams.
  • Debug Linux, Nginx, PHP, MySQL/MariaDB, WordPress, DNS, and caching issues; investigate compromised sites and support remediation.
  • Build automation and internal tooling with Ansible, Bash, REST APIs, and AI-assisted workflows.

02

2018

Happiness Engineer

StoreApps · Remote

  • Supported WooCommerce customers through plugin conflicts, PHP errors, and configuration issues; worked with developers on bug reports.

03

2014 – 2018

WordPress Developer

Freelance · Remote

  • Built and maintained WordPress websites, configured hosting, and resolved plugin, PHP, and performance issues for clients.

Community & open source

Technical work grows when it is shared.

WordPress has been part of my career since 2014. Organizing, speaking, teaching, and contributing keep me connected to the people behind the platform.

View WordPress.org profile

2015 — present

WordPress Bhopal

Organizer since 2015

Building a consistent space for developers, site owners, and new contributors to learn together. 100+ meetups and community events over the years.

Across multiple years

WordCamp

Speaker & organizer

Speaking and organizing involvement across WordCamps, including WordCamp Bhopal 2025 and the WordCamp Asia 2026 operations team.

1,500+ students reached

WP Build Tour

Developer education

Hands-on workshops introducing students to WordPress and open source.

Local developer ecosystem

GDG / GDG Cloud Bhopal

Community & events

Contributing to community programs and events that bring technical people together.

Speaking / WordCamp

From production systems to the stage.

I share practical lessons drawn from hands-on WordPress operations, helping developers and site owners make complex systems easier to understand and run.

  • WordCamp Asia
  • WordCamp Nepal
  • WordCamp Kochi
  • WordCamp Mumbai
  • Performance optimization
  • Hosting infrastructure
  • WP-CLI

Open source

WP-CLI & WordPress.org

Contributor history

Contributions across WP-CLI and the wider WordPress ecosystem.

Field notes

Writing from the work.

I document the decisions behind production debugging, WordPress architecture, automation, and AI-assisted operations.

Read all articles

Let’s talk

Need someone who can lead the room and read the logs?

I’m open to conversations about technical support leadership, customer engineering, DevOps engineering, Linux systems administration, AI engineering, WordPress infrastructure, platform operations, and technical community roles.

Email Aditya Connect on LinkedIn