Why hire Aditya
Aditya Shah
Hosting Support Manager & DevOps Engineer
Technical leadership with production depth
Hosting Support Manager / DevOps Engineer at WPMU DEV, combining distributed team leadership with hands-on WordPress infrastructure and production operations. I own customer escalations, coordinate incidents, investigate security issues, and build automation and internal tooling. My work connects technical problem-solving with clear communication, stronger teams, and better customer experiences.
Strongest role fit
- Support Engineering / Technical Support Management
- DevOps / Linux / Hosting & Platform Operations
- AI Engineering / AI-assisted Operations & Tooling
- Technical CX / Customer Engineering / Technical Account Management
- WordPress Infrastructure / Security Operations
- Developer Advocate / Community Lead / Developer Relations
Community & developer advocacy
Community leadership
Founded the WordPress Bhopal Meetup in 2015; organized 100+ meetups and community events.
Speaking
Spoke at WordCamp Asia, WordCamp Nepal, WordCamp Kochi, WordCamp Mumbai on performance, hosting infrastructure, and WP-CLI.
Developer education
Reached 1,500+ students through hands-on WP Build Tour workshops on WordPress and open source.
Open source & events
WP-CLI contributor, WordCamp organizer, and WordCamp Asia 2026 operations team member.
Experience
Hosting Support Manager & DevOps Engineer
WPMU DEV (Incsub LLC)
- Lead a distributed hosting support team, with responsibility for hiring, mentoring, quality, SOPs, and knowledge systems.
- Own critical customer escalations and coordinate production incident response across teams.
- Debug Linux, Nginx, PHP, MySQL/MariaDB, WordPress, DNS, and caching issues; investigate compromised sites and support remediation.
- Build automation and internal tooling with Ansible, Bash, REST APIs, and AI-assisted workflows.
Happiness Engineer
StoreApps
- Supported WooCommerce customers through plugin conflicts, PHP errors, and configuration issues; worked with developers on bug reports.
WordPress Developer
Freelance
- Built and maintained WordPress websites, configured hosting, and resolved plugin, PHP, and performance issues for clients.
Selected impact
Log Analyzer ↗
A public log analysis tool for exploring access and error logs during hosting investigations. Built around the practical work of diagnosing a problem.
AI Malware Analyzer ↗
A public AI-assisted tool for classifying suspicious WordPress files and supporting human malware investigation. AI provides another signal in the review process.
Hosting Ops Automation ↗
A practical write-up on combining Gemini and Ansible for hosting support operations, turning recurring tasks into repeatable workflows.